Work Experience

2023 - 2025

Huawei Latinamerica

Core Network Engineer

• Replaced 40% legacy 2G/3G/4G systems and integrating 5G cloud services across all Central America

• Hands-on experience with microservices, virtual machines, virtualization and software integration

• Provided mentorship, technical guidance, best practices, customer relations and documentation to interns

• Supported large-scale infrastructure projects, migrating legacy systems to cloud services. 

• Conducted risk assessments for infrastructure and cloud service integrations

24-7 Intouch

Customer Service Representative

• Enhanced team-wide customer service quality, increasing 30% in Customer Satisfaction Survey scores.

• Provided support as a Subject Matter Expert for new hires on customer resolution and de-escalation issues.

• Strong time management during high-volume call periods.

• Data entry and case tracking for complaints, policy inquiries, product returns, and store-related support​